Select Reports
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then click Customers
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then click Order Details:
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Enter information into any of the options in the Filters section to find the customer/orders you are looking for:
Date Range
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: Use the defaulted date ranges or specific dates to find the transaction
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Transaction Created Date -Choosethe date that the specific transaction was created on (this is not always the original order date.
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. This report searches for the date that the order was
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created.
Campaign
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: Choose the Campaign the
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orders are in.
Campaign Category
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: Choose the Campaign Category the
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orders are in.
Product
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: Choose the specific Base Product
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Affiliates -Choose theAffiliatethe customer derived from in thedrop-down menu.
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Call Center -Choose theCall Centerthe customer came through from thedrop-down menu.
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Bill Type -Choose whether the transaction is aNew Saleor aRecurringbilling cycle from thedrop-down menu.
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Billing Cycle -Choose whichBilling Cyclethe customer is on from thedrop-down menu.
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Recycle # -Choose theDecline Salvageattempt number from thedrop-down menu.
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Gateway Type -Choose whichGatewaythe transaction was made on from thedrop-down menu.
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Card Type -Choose theCard Typefrom thedrop-down menu.
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Mid -Choose the actualMidthe transaction is going through from thedrop-down menu.
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Txn Type:
- Sale
- Authorize
- Capture
- Void / Refund
Response Type:
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on the ordersthat you are searching for.
Product Category: Search for orders containing base products within a specific product category.
Campaign Product: Search for orders containing a specific campaign product.
Coupon Code: Search for orders that have used a particular coupon code from your campaign
Affiliate: Search for orders who came through a specific Affiliate.
Pub ID: Search for orders who came through a specific PublisherId under an affiliate.
Sub ID: Search for orders who came through a specific Sub AffiliateId under an affiliate.
Call Center: Search for orders who came through a specific Call Center.
Agent: Search for orders that were placed by an Sales/Customer Service agent
Currency: Search for orders who used a specific currency.
Country: Search for orders from a specific country.
Order Status: Search for orders under a particular order status (not the purchase status of a subscription)
All Sales
Complete
Pending
Partial
Declined
Refunded
Cancelled
COD Pending
Complete Order with Soft-Declined Upsell
Order Type: Choose to search for New Sales or Recurring Sales.
Gateway: Search for orders who went against a specific Gateway.
Pay Source: Search for orders who used a specific PaySource.
3D Secure:
Protected
Not Protected
Enter the correct search criteria in the Filters section then click the green Go button:
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The Order Details will display in both the graph and table
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.
The graph in the Charts section will display:
Leads -the amount of Leads acquired during a specified date range.
Sales -the amount of Sales made in a specified date range.
Declines -the amount of Declined transactions in a specified date range.
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The table at the bottom of the page shows order details:
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Order Details Details
Select: Checkbox. Select Checkbox to include Order in batch processing
Date Created: The date the order was made.
Campaign: The campaign the order was created under.
Source: The Affiliate that the order was created under.
Order: The orderId
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along with status of that order.
Type: The type of order: New Sale or Recurring.
Cust #: The Konnektive internal customer Id.
Customer: The name of the customer.
Total: The total amount of the order.
Refunded: The amount refunded or voided.
Products: The products purchased under the order.
Country: ISO-2 Country Code
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.
Card: The last four digits and type of the card used for the order.