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A: If the fulfillment record failed or if you are changing the fulfillment house for the fulfillment record, you can place the order back into Hold status after correcting the fulfillment house error/change.
Reshipping must be used if the fulfillment record successfully reached the intended fulfillment house. This action is appends a string of numbers to the orderId which makes the orderId unique to the fulfillment house, preventing errors relating to duplicate orders. There is no visible change to the orderId on the customer’s profile.
Q: Why don’t my live sales have fulfillment records?
A: This is most likely due to either the base product or the campaign product not being set as shippable.
To fix this issue: Make sure the base product AND the campaign product (all applicable cycles) are all set as shippable.
Next, please submit a support ticket so the CheckoutChamp team can assist.
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Failed Fulfillments
Here you will find the most common fulfillment failure reasons and how to resolve them
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When a fulfillment fails you will be able to click on the “details” link to display the response Konnektive CheckoutChamp received from the fulfillment house which will contain the reason why the fulfillment had failed.
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The most common reasons for failure are due to Invalid credentials added to the fulfillment plugin or due to the SKU added to base product in Konnektive CheckoutChamp not matching any SKUs registered with the fulfillment software.
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Occasionally we find that fulfillment houses will have some downtime. In these scenarios, Konnektive CheckoutChamp tried to send the order to the fulfillment house but we did not receive a response from the fulfillment house, resulting in the above message.
When this happens, please use the reship option on the fulfillment record to put the order back in queue to be sent out to fulfillment again. This can be done manually per order or in batches via the Customer → Fulfillment page
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