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All Orders - Every complete order will trigger this auto responder
All Fulfillments - Every shipped order will trigger this auto responder
Cancellation - Customers who cancel a subscription will trigger this auto responder
Paused - Customers who pause a subscription will trigger this auto responder
Initial Order - Only the first order will trigger an auto responder
Initial Fulfillment - Only the first fulfillment will get an auto responder
Recurring Order - Only recurring orders will trigger this auto responder
Trial Completion - An email will be sent when a customer's trial has completed
RMA - When an RMA is issued for a customer then this auto responder will trigger
Pre Billing - Customers will receive this autoresponder prior to their rebill
Recurring Order Declined - An email will be sent when a recurring order declines
Refund - Triggered when a customer gets a refund
Void - Triggered when a customer gets a void
Express Consent - This is event is for offers that must abide by the Express Consent rules
Tracking Number Assigned - Will trigger once the fulfillment record has a tracking number assigned
Rerun Initial Success - Will send if an initial order declined but is reran successfully
Partial Orders - Only partial orders will trigger an auto responder
Initial Decline - Only orders that decline on the initial sale will trigger this auto responder
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Recycle Failed email only: Create a Rebill Declined autoresponder and set billing cycle = 999. Pause ending email only: Create a Pre Billing autoresponder and set billing cycle = 999. You can still set the number of days. That will send only when the pause is ending. |
Billing Cycle - Set a cycle # so the email send on that cycle only. Leave blank to send on all cycles.
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After you make your edits you can click the Preview button to see an example of what your auto responder will look like, or you can click Send Test to send a test email to yourself.
Additional Event Triggers
Recycle Failed email only: Create a Rebill Declined autoresponder and set billing cycle = 999.
Pause ending email only: Create a Pre Billing autoresponder and set billing cycle = 999. You can still set the number of days. That will send only when the pause is ending.