You can find the Cancellation Report under Reports|Customers|Cancellation:
Date Range Type: Search by Cancel Date or Date Created This report will show you the amount of cancellations you have as well as well as the reason why:
- You can choose a default date range or create a custom date range
You can also search by Campaign, Products, Mid, Affiliate, or Call Center:
Cancellation Reasons: The reason that was chosen on why a customer wanted to cancel.
This data can be exported by clicking Export CSV in the top right corner.
Cancellation Report Details
- Cancel Reason:Reason provided by agent on Cancel Order Action
- Total:Number per Cancel Reason