Page Comparison

For upsell flows Upsell Flows with downsells Downsells - Make sure the YES “YES” button(s) sends the customer to the next upsell and the NO buttons button(s) sends the customer to the downsell page. From the downsell page, both the YES and NO buttons will route to the next Upsell page, or to the Thank You page.

For Upsell Routing based on Declines - Inside the arrow routing configuration for upsell pages the buttons/links on the page are split up with Approve and Decline options. These are used to route customers to a page depending on of the transaction from the current page had approved or declined at the gateway level.

This feature can be used to:

1. Route customers directly to the Thank You page if the upsell declined (skipping the rest of the upsells/downsells)

2. Route customers to a downsell page if their upsell payment declined

3. Route declines to the next page (without this the customer remains on the upsell page that declined and will show the decline reason)

If you don't really care to do anything different with the declined upsells, you can choose to only use the Approved options and leave the Decline options unused.