Export Profiles are used to send data to a Postback URL of FTP. This article will walk you though the configuration for an Export Webhook sending data to a Postback URL.
Generally these are used to send partials to a call center, but they are not limited to that function. We will add the field mappings you configure to the Postback URL string so the URL field will be just the URL itself without a string. Setting the mappings allow you to choose which Konnektive CRM data matches your 3rd party data.
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Partial – export only incomplete orders (also called leads)
New Sale – export only new sales that were successfully billed
Upsell – export only orders that include an upsell
Subscription Started - export only new sales that include a recurring product
Pre-Billing – export only after prebill notification email has been sent prior to next rebill.
Recurring Order – export orders created as part of a continuity subscription
Decline – export orders that declined
Rebill Decline – export only when a rebill (recurring purchase) declines.
Recycle Failed – exports orders who reach recycle failed status
Cancel – exports if a recurring purchase is cancelled
Pause - when a recurring purchase is paused
Reactivate - when a recurring purchase is reactivated
All refunds - export orders that have been refunded
Partial refunds - export orders that have been partially refunded
Full refunds - export orders that have been fully refunded
Chargeback– export orders that has been chargedback
Fulfillment Shipped – exports orders when their fulfillment status shows as Shipped
Fulfillment delivered - exports orders when their fulfillment status shows as Delivered
RMA issued - exports orders when an RMA is issued
RMA received - exports orders when an RMA is received
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