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Chargeback numbers on the Transaction Summary Report are based on transaction date (the number of transactions in a date range that have been charged back). Use the chargeback details report to get the number of chargebacks received in a date range. |
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If you include both Auth and Capture on the filter at the same time, the report will only count the auth transactions and ignore the captures. (unless the product is an Auth/Hold trial, in which case the Capture is counted.) |