The Cancellation Report will show you the cancellation reasons for cancellations within the filtered data you are searching for.
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Cancellation reasons can be created under CRM → Call Centers |
You can find the Cancellation Report under Reports
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→ Customers
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→ Cancellation
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Use the Date Range, Date Range Type, and other filters to refine your search.
Date Range Type: Search by
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- You can choose a default date range or create a custom date range
You can also search by Campaign, Products, Mid, Affiliate, or Call Center:
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Cancellation Reasons: The reason that was chosen on why a customer wanted to cancel.
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the date the order was created, or the date the order was cancelled.
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Click the green Search button once you have made your filter selections. Once a search is submitted, scroll down to view the charts and data tables.
The charts provide a visual representation for the amount of each cancellation reason that fits within the filters you’ve selected. You may select to view the chart as a bar graph or a pie chart.
The table at the bottom of the page shows each cancellation reason within the filtered data and it’s total count.
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This data can be exported by clicking Export CSV in the top right corner.
Cancellation Report
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Table
Cancel Reason :Reason provided by agent on Cancel Order Action
Total :Number per Cancel Reason