The Customer → Fulfillment page (or Fulfillment → Search Fulfillments) allows you to search for any fulfillment record associated with the orders within your account. This page can be used to export the orders if needed, as well as upload tracking numbers and returned orders.
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Export
After using the filters to search for the orders you would like to export, click the Export CSV button to download a file to your computer.
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Import Tracking Numbers
You can upload your tracking numbers within the Customer → Fulfillment page by using the Import Tracking button:
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Upload Returned Orders
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The upload will require you to provide a CSV file in the same format as the file downloaded from the Fulfillments page. You can accomplish this by downloading the file using the “Export CSV” button, changing the status column to “RETURNED” and/or "CANCELLED" for the appropriate fulfillments, and then uploading the modified file. Fulfillments "CANCELLED" in this way will automatically cancel their corresponding continuity purchases as well.
Alternatively, you can construct your own CSV file, using the following fields:
orderId – The order id displayed in Checkout Champ
status – should be “RETURNED” or "CANCELLED"
rmaNumber – The RMA number associated with the order (optional)