The Cancellation Report is found under Reports → Customers → Cancellation
This report will show you the cancellation reasons for cancellations within the filtered data you are searching for.
Tip |
---|
Cancellation Reasons can be created under CRM → Call Centers |
...
...
Use the Date Range, Date Range Type, and other filters to refine your search.
...
This data can be exported by clicking Export CSV in the top right corner.
...
Table Header Definitions
Cancel Reason :Reason provided by agent on Cancel Order Action
Total :Number per Cancel Reason