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  • Reason: Choose the cancellation reason.

  • Full refund of last billing: Check the box to provide a full refund.

  • Schedule for:

    • NOW - Customer will be cancelled immediately.

    • Next Successful Billing - After the next successful billing cycle their Subscription will automatically cancel.

    • Prior To Next Scheduled Billing - Will cancel the subscription instead of processing the transaction.

    • Specific Date - Choose the specific date they want to cancel.

      • *Subscription will remain active, but no recurring billings will process if using this option unless "Continue Billing until cancellation" is checked.

      • Note: "Continue billing until cancellation" This checkbox will always be checked by default.

  • Agent Note: Agent can enter any cancellation details in this box. The notes about the cancellation will be logged.

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