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In the Fulfillments section on the right side there will be a red an Actions Button.
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When the order is shipped out to the customer there will be "three" Actions to select from.
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Click on the "Actions" Button and select from the following:
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Notice: This changes the status of the order to "Complete" and the transaction response to "Success".
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Mark COD Undelivered - A pop up box will appear, under status there is a drop down with three options:
Scheduled for Reattempt - Customer was not available the Shipping Company will make another attempt to deliver the package to the customer. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status.
Scheduled for Pickup - Customer requested to pick up package from shipping facility. - Order will remain COD Pending. Transaction will soft decline. Fulfillment will remain in pending status.
Declined - Customer declined the order. Order will change to Declined status. Transaction will hard decline. Fulfillment will cancel.
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Blacklist
You can blacklist for COD orders only by checking the Blacklist for Cash on Delivery (COD) Only box when you blacklist a customer or create a blacklist entry.
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