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This article is a guide to connect your Zendesk account with Checkout Champ.

 

Zendesk Checkout Champ Integration Documentation

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Step 1: Add an API User for Zendesk

Follow the instructions below to add an API User in Checkout Champ.

Take note of the loginId and password for Step 2.

Note

The user must have only “ZENDESK” listed in the IP Whitelist field. Do not list any other IP addresses.

Please remember to wait about 5 minutes after adjusting any IP Whitelist or Endpoint settings.

Info

The user must have access to the following endpoints:

  • Update Order

  • Query Orders

  • Refund Order

  • Cancel Order

  • Query Customers

  • Add Customer Note

  • Update Customer

  • Query Purchase

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Step 2: Configure Zendesk

Login to Zendesk and navigate to Admin → Admin Center → Apps and integrations → Zendesk Support Apps → Marketplace

Enter the loginId and password for your Checkout Champ API user.

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Step 3: Test Zendesk

Orders and customer information are retrieved from Checkout Champ based on the email address used in the Zendesk ticket. Confirm that a Zendesk ticket populates the correct information by opening a ticket created by a customer that exists within your Checkout Champ account.

 

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