ATRI is used to prevent processing downtime in event that there is an issue with a gateway. ATRI only handles the initial sale and does not route recurring billings. Recurring billings will continue to bill against the gateway the original transaction approved against.
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Navigating to ATRI must take place on the current tab. If you want to keep the CRM open still, duplicate your the CRM tab and the then navigate to ATRI from on one of themthe tabs.
It is possible to bookmark ATRI, but the Single Sign On session will sign out expire after 1 hour.
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Create ATRI Instance
Log into Login to CRM and go to Gateways → ATRI, which will redirect you over to ATRI.
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Please view this article for a description of the different algorithms.
Add Gateways to the Profile
After creating the profile, you will be redirected back to the Gateway Profiles page. From here, click on the name of the profile to edit and add gateways.
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Max Total Declines: This is the maximum amount of consecutive declines that can occur against a gateway. This is a safety net in case there is ever an issue with a gateway. Once this value is reached the gateway will disable within the profile and you will receive an email notification so you can address the issue. (Rebills do fall under this, Only initial transactions)
Max Hard Declines: This is the maximum amount of consecutive hard declines that can occur against a gateway. This is a safety net in case there is ever an issue with a gateway. Once this value is reached the gateway will disable within the profile and you will receive an email notification so you can address the issue.
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Enable: Enables or disables the profile.
Force same category: Only use gateways that are inside the same category (from inside the crm).
Prefer same category: Try on an available gateway from same category first, if none are available use one from the profile.
Ignore category: Use any gateway from this profile.
Rebill Projections: These values affect the Projected column. Apply your own retention rates to see more accurate projections.
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When using ATRI you may encounter these errors:
Error | Cause | Fix |
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K-20 | Just a general error code to indicate it is related to ATRI | No fix, just for informing a problem. |
K-22 | All gateways in the profile are disabled | Enable a gateway that can accept sales |
No gateways in the same category as main offer | A step 1 purchase went against a gateway category that does not exist within the step 2 gateway/cascade profile | Add a gateway of the proper gateway category (determined on checkout transaction) into the profile |
No gateways in the same subaccount as the main offer | A step 1 purchase went against a subaccount that does not exist within the subsequent gateway/cascade profile | Add a gateway of the proper subaccount (determined on checkout transaction) into the profile |
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