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Max Total Declines: This is the maximum amount of consecutive declines that can occur against a gateway. This is a safety net in case there is ever an issue with a gateway. Once this value is reached the gateway will disable within the profile and you will receive an email notification so you can address the issue. (Rebills do fall under this, Only initial transactions)
Max Hard Declines: This is the maximum amount of consecutive hard declines that can occur against a gateway. This is a safety net in case there is ever an issue with a gateway. Once this value is reached the gateway will disable within the profile and you will receive an email notification so you can address the issue.
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Enable: Enables or disables the profile.
Force same category: Only use gateways that are inside the same category (from inside the crm).
Prefer same category: Try on an available gateway from same category first, if none are available use one from the profile.
Ignore category: Use any gateway from this profile.
Rebill Projections: These values affect the Projected column. Apply your own retention rates to see more accurate projections.
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When using ATRI you may encounter these errors:
Error | Cause | Fix |
|---|---|---|
K-20 | Just a general error code to indicate it is related to ATRI | No fix, just for informing a problem. |
K-22 | All gateways in the profile are disabled | Enable a gateway that can accept sales |
No gateways in the same category as main offer | A step 1 purchase went against a gateway category that does not exist within the step 2 gateway/cascade profile | Add a gateway of the proper gateway category (determined on checkout transaction) into the profile |
No gateways in the same subaccount as the main offer | A step 1 purchase went against a subaccount that does not exist within the subsequent gateway/cascade profile | Add a gateway of the proper subaccount (determined on checkout transaction) into the profile |
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