The Cancellation Report is found under Reports → Customers → Cancellation
This report will show you the cancellation reasons for cancellations within the filtered data you are searching for.
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Cancellation reasons Reasons can be created under CRM → Call Centers |
You can find the Cancellation Report under Reports → Customers → Cancellation
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Use the Date Range, Date Range Type, and other filters to refine your search.
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The table at the bottom of the page shows each cancellation reason within the filtered data and it’s total count.
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This data can be exported by clicking Export CSV in the top right corner.
Cancellation
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Table Header Definitions
Cancel Reason :Reason provided by agent on Cancel Order Action
Total :Number per Cancel Reason