You can find the Cancellation Report under Reports

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→ Customers

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→ Cancellation:

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Date Range Type: Search by Cancel Date or Date Created This report will show you the amount of cancellations you have as well as well as the reason why:

• You can choose a default date range or create a custom date range

You can also search by Campaign, Products, Mid, Affiliate, or Call Center:

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Cancellation Reasons: The reason that was chosen on why a customer wanted to cancel.

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This data can be exported by clicking Export CSV in the top right corner.

Cancellation Report Details

• Cancel Reason: Reason provided by agent on Cancel Order Action

• Total: Number per Cancel Reason