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Activate the Gala Technology gateway and enter your credentials.
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Steps 3-5 can be skipped if using CheckoutChamp hosted pages |
STEP 3
Add the hidden input browserData inside of the same form as the card input.
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If using Secure 3DS be sure the checkout page supports the challenge requests
REFUNDS
Refunds require special consideration
Be familiar with standard refund instructions here
It is highly recommended to refund entire orders instead of transactions. Refunding an entire order handles the difference between settled and unsettled transactions at Gala. Refunding a sale transaction, especially in the first 24-36 hours, may fail because it is not yet settled at Gala. If a refund fails then do attempt to void the sale.
Similar instructions should be followed when refunding from Shopify. It is highly recommended to refund an entire order instead of individual line items. There are certainly instances when a line item refund is necessary but be aware of 2 considerations:
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void
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the sale
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.
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If a refund or cancellation is done in the MMS portal then the transaction should be refunded in CheckoutChamp Konnektive using the Externally Refunded checkbox.
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