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FlexCharge is for decline salvage only. Do not place a FlexCharge gateway on a campaign product or in ATRI profiles.

FlexCharge is available on Recycle Billing and when retrying initial declines. Initial declines must be for one-time products only.

STEP 1

Go to Gateways > Gateway Integrations. Select FlexCharge. Press the green +Activate button.

STEP 2

Obtain AppKey, AppSecret, MID, SiteId, and Environmentkey from FlexCharge. Enter them here.

Choose to enter expiryDays. This is how long to retry the sale at FlexCharge. Default is 6. Maximum is 21.

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STEP 3

Go to CRM > Gateways > Recycle Billing

Select FlexCharge as the Gateway for Re-Attempts 4-6 or 7-9

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STEP 4

Choose FlexCharge when retrying initial declines on the Order Details Report. Any orders with recurring products will be skipped (a successful attempt by FlexCharge will leave no information to successfully rebill the subscription in CRM).

STEP 5

Orders sent to FlexCharge are automatically retried by FlexCharge. The result from FlexCharge is communicated back to CRM.

Type of order

Result

Action

New Sale

Success

Order is Complete and fulfillments are processed

New Sale

Failure

Order is Declined

Recurring

Success

Move subscription to the next billing cycle. Fulfillments are processed. Subscription reverts to the previous declined gateway for next scheduled billing.

Recurring

Failure

Subscription is Recycle Failed

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