This article is a guide to connect your Zendesk account with Konnektive.
Zendesk Konnektive Integration Documentation
Step 1: Add an API User for Zendesk
Follow the instructions here to add an API User in Konnektive. Take note of the loginId and password for Step 2.
After creating the user go back to edit and save the user again
The user must have only “ZENDESK” listed in the IP Whitelist field. Do not list any other IP addresses.
The user must have access to the following endpoints:
Update Order
Query Orders
Refund Order
Cancel Order
Query Customers
Add Customer Note
Update Customer
Query Purchase
Step 2: Configure Zendesk
Login to Zendesk and navigate to Admin → Admin Center → Apps and integrations → Zendesk Support Apps → Marketplace
Enter the following for Custom module url. Replace {loginId} and {password} with the credentials from Step 1.
https://api.konnektive.com/plugin/reamaze/?loginId={loginId}&password={password}
Step 3: Test Re:amaze
Orders are retrieved from Konnektive based on the email address used in the ticket.
