Go to Gateways → Decline Mapping and Click the Green + Button:

Use the Create Decline Message Map dialog to transform the Type of Decline from a Gateway. This is typically used to map Hard Declines to Soft Declines under specific conditions:

• Gateway or Merchant: Type of biller where the Decline Map should apply

  • Choose Gateway if the mapping rule should apply to an entire gateway type

  • Choose Mid if the mapping rule should apply to only a single gateway on your gateway list

• Select Gateway: Identity of gateway where the Decline Map should apply

• Decline Message: The Decline Message returned by the gateway/processor

• Map to Decline Type: Choose how the Decline is Mapped

  • Soft Decline

  • Hard Decline

• Map to Decline Message: (Optional) Change the gateway’s decline message to show as something different to your customers. This is useful if the gateway’s error message is not “customer friendly”

Once created, you can view all of your Decline Mappings: