Q: I'm using direct API and need to fire an iframe pixel. How do I do that?

• A: Because iframe and image pixels must interact with the customer's browser, it is not possible for Konnektive to fire those on your behalf when using a direct API implementation

Q: I need to fire an image pixel and an iframe on my step1, how can I do that?

• A: Add the html for both pixels into a single pixel configuration in konnektive.

Q: I need to fire an image pixel and a postback pixel on my step, how can I do that?

• A: At this time, it is not possible to fire a postback and image pixel simultaneously. In most cases however, you can ask your affiliate network to provide an image pixel replacement for the postback.

Q: I have a direct api connection and the affiliate values are not passing into my orders

• A: Ensure your site is setting the affId parameter on the order import api call

Q: I have a direct api connection and the sub affiliate values are not passing into my orders

• A: Ensure your site is setting sourceValue1... sourceValue5 on the order import api call. (These map to c1-c5 in the affiliate setup page)

Q: What happens to the orders if I delete an affiliate

• A: The affiliate will be removed from all orders and report filters.

Q: In the CRM, where does an affiliate see their tracking string?

• A: The affiliate user would need to have access to the Affiliates section so they can view and edit their user. The affiliate will only be able to see their own profile.