The quality assurance tab is used to locate orders that were sent to QA and need to be approved or denied.
There are 6 ways orders can be sent to QA:
QA rate set on campaign
Orders flagged by Fraud Service plugins
By placing the order on the Order Entry page and selecting ‘External Payment’ rather than entering CC info
By using the ‘Prepaid’ paySource on Import Order API
If the Authorization of an Auth Void Trial is successful, but then the smaller cycle 1 shipping fee declines
Orders did not pass address validation from SmartyStreets (Response Code: N)
To approve or deny orders in QA Pending status, navigate to Customer → Quality Assurance and use the filters to pull those orders.
After clicking the orderId on the right side of the table, you will be presented with this screen to either approve or deny.
If you are constantly running orders with ‘External Payment’ (Order Entry) or with ‘Prepaid’ as the paySource on Import Order, you can optionally choose to Skip QA for these orders.