Resending emails to customers

This article will walk you through how to resend various emails to your customers.

Order Confirmation

There are two ways to resend any “All Orders” or “Initial Orders” emails to your customers:

1. Open the customer’s orderId to view the Order Summary page. On the right side of the page, click the Resend Email button

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2. To resend order confirmation emails for a batch of orders, navigate to Reports → Customers → Order Details and filter to the orders who need their emails resent.
   
   Above the table headers, click “show/hide batch updates” and choose the “Resend Order Confirmation Emails” option. Then choose the orders (can select all by clicking “Select” on the table header) and submit the update.

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Refund/Void

Refund and Void emails can be resent to the customer by using the Action’s button on the customer’s transaction.

Subscription Cancellation

Cancellation emails for recurring products can be resent from the purchase details page. This can be found by navigating to the customer’s profile and then clicking on the customer’s subscription purchase.

Fulfillment Shipped

To resend “All Fulfillment” and “Initial Fulfillment” emails, navigate to Fulfillment → Search Fulfillments and filter to the orders who need their emails resent.

Above the table headers, click “show/hide batch updates” and choose the “Resend Order Confirmation Emails” option. Then choose the orders (can select all by clicking “Select” on the table header) and submit the update.