You can perform all fulfillment actions directly from the customer’s profile.
Navigate to the customer’s profile then scroll down to their Transactions/Fulfillments/Forensics section. Click the Fulfillments tab to view the customer’s fulfillment records.
Choose items to cancel:
Choose items to include in the RMA. Also select if a refund should be issued upon return and if a replacement should be sent out.
Choose which items should be reshipped.
Please see our Fulfillment Batch Update documentation.