You can perform all fulfillment actions directly from the customer’s profile.

Navigate to the customer’s profile then scroll down to their Transactions/Fulfillments/Forensics section. Click the Fulfillments tab to view the customer’s fulfillment records.

Cancel Fulfillment

Open

Choose items to cancel:

Open

Issue RMA

Choose items to include in the RMA. Also select if a refund should be issued upon return and if a replacement should be sent out.

Reship Fulfillment

Choose which items should be reshipped.

Batch Updates

Please see our Fulfillment Batch Update documentation.