Editing Call Center Agents

To edit Call Center Agents, select CRM and then click Call Center. Select the appropriate Call Center and then click on 'Edit'.

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Agents can be added by clicking on the 'Add Agent' icon.

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Agents can be edited once added.

The agent's name, the role of the agent, the agent's team, and the agent's commission can all be modified.

A Team can be created by clicking on 'Create Team'. Enter the Team's name and then click "Create Team". The Team name can be edited after creation.