Email Service Provider General Set Up

Step 1 : Go to ADMIN > PLUGINS and Click Email Service Providers from the menu on the left.




Step 2: Click the tile for the company you are using and click +Activate.




Step 3: Input the credentials and click Connect.



These would come from the email service provider you are using and they will vary based on which company you choose.

Step 4: Click Edit



Step 5: Click Green + to add route


Step 6: Choose your Customer Type


Partial - Partial orders also known as abandoned carts.
Decline - Orders that decline.
Sale - All new sales.
Sale with no Upsale - All new sale without an upsell.
Upsale - Only orders with an upsell product.
Rebill Success - A succesfully billed subscription.
Rebill Decline - A rebill that declines (both hard and soft declines).
Subscription Cancellation - Anytime a subscription is placed in a cancelled status.


Step 7: Choose the Konnektive Campaign you want the customer to come from. You can select ‘All’ or multiple campaigns.


Step 8: Select the Konnektive Product you want the customer to purchase. *Note: If you have specified multiple campaigns or all campaigns, the product selection option will be disabled. This is by design.


Step 9: select Create