Stripe Payment Gateway

Owned by Tyler Martorano
Last updated: Aug 28, 2024 by Tom Knuth
7 min read

This article explains how to add Stripe to your Konnektive instance.

 

Select Gateways > Gateway List from the navigation bar on the left and click the smaller green plus button on the Gateway List page to create a new gateway account.

Select StripeV2 from the dropdown list of gateways.

Stripe V2

The Stripe V2 gateway includes the use of Stripe SCA (Stripe’s native 3DS solution). Stripe V2 will not impact the performance of Stripe Radar (fraud solution) as it does not require you to enable the “Handle card information directly” setting described for Stripe V1. However you can optionally enable Radar as described below.

1. Enter Merchant Information

  • Title

    • This is for internal purposes only; it helps you identify the gateway account amongst others in your instance.

  • secret_key

    • This is where you'll put your live Secret Key.

  • public_key

    • This is where you’ll put your live Public Key. This is required only if using Radar fraud prevention.

  • descriptorSuffix

    • Optionally enter a suffix which will be appended to the end of the payment descriptor on the customer’s bank statement.

      • To use this with multiple suffixes:

        • Enter one of your descriptor suffixes into the descriptorSuffix field and update the profile.

        • Go back to your Gateway List and use the darker blue button to duplicate the existing Stripe V2 gateway.

          • Modify only the descriptorSuffix and create the gateway. Repeat for all descriptors.

        • Navigate to CRM → Campaigns, edit the campaign and assign each gateway to the appropriate campaign product.

  • sendProductName

    • Enable this if you are required to send your product names.

  • sendProductAsSuffix

    • Enable this to append the product name on the order to the end of your payment descriptor.

  • sendUpsellToken

    • Enable this to use the payment token returned on the offer when processing an upsell. Consumers will not be offered a 3DS challenge and can complete the upsell with one click.

  • sendRadarSessions

    • Stripe V2 can optionally use Radar fraud prevention. Enter public_key and check the sendRadarSessions box. As with SCA, this requires the checkout page be coded to handle Merchant Redirect exceptions described here.

  • disablePhone

    • Enable this to not send phone number to Stripe

  • disableEmail

    • Enable this to not send email address to Stripe

  • disableEmailReceipt

    • Enable this if you plan to send all of your order confirmation emails from the CRM.

  • doNotSendAddress

    • Enable this to not send the customer’s address to Stripe

  • doNotSendDescriptor

    • Enable this to not send the descriptor to Stripe

  • connectedAccount

    • Enable this if your Stripe accounts are connected. Enter the account number in the Mid # field, starting with acct_.

    • More information is here

  • Enable zeroAuth to authenticate a card for zero amount. This could be a good alternative to a validate card trial. Do verify with Stripe that your account supports this.

 

  • Enter Customer Service Info

    • These will dynamically fill into the appropriate autoresponder tokens.

 

  • Enter Limits  

    • Add Monthly Cap so you don't exceed that amount 

    • Discount Rate - Processing fee

    • Transaction Fee - Per transaction fee

    • Reserve Rate - Used for Reserve Report

    • Chargeback Fee - Used for Chargeback Details Report

 

  • Enter Descriptor and Mid #

    • Enter the Descriptor provided by Stripe to display on autoresponders

    • Stripe does not provide a Mid# so feel free to store any value here. However it is required to enter a valid account number starting with acct_ if using connected accounts.

 

2. Before going live with this gateway, be sure to perform a test transaction with a live card.

  • Having a phone campaign dedicated to testing new gateways and fulfillment houses is best so you do not affect live campaigns before knowing if the Gateway/Fulfillment House is working. This will also allow you to set up an offer as an un-shippable and for $1 so you aren’t charging yourself full price and shipping a product when you are only testing the gateway.

  • If this gateway will be used for rebills, be sure to set up a recurring offer with Cycle 2 having at least a $0.50 cent difference to avoid any duplicate transaction declines. After placing the live test order, open that customer profile click into that purchase to “Force Bill NOW” which will simulate a rebill.

    • While you are not testing, you can delete the campaign to remove it from reports. You can always restore a deleted campaign and it will retain the most recent settings.

If you process a live transaction and receive a decline with this message: "Sending credit card numbers directly to Stripe API is generally unsafe", you will need to enable the Handle card information directly setting inside Stripe's backend.

  • This will need to be enabled because our tokenizations do not align. Rest assured as Konnektive is PCI Level 1 Certified so your credit card data is secure.  

  • This option can be found inside Stripe's settings. Search for “integration” in the search bar and choose Settings > Integration

Alternatively, use this direct link: https://dashboard.stripe.com/settings/integration

  • expand the advanced options and select "Handle card information directly".

  • Check all checkboxes and then choose "I collect payment information securely through a PCI compliant third party vendor" from the dropdown list. Enter “Konnektive CRM” in the input field and then click the "Continue" button.

  • When you are done your settings will look similar to the above image and you will be ready to begin processing successfully through Konnektive!

  • If enabling this functionality requires submittal of a current PCI DSS Attestation of Compliance (AoC), then contact your account manager.

 

  1. For Stripe SCA (Strong Customer Authentication) your checkout page must support standard Merchant Redirect exceptions. There is more on SCA here.

Stripe V1 (legacy - do not create new)

1. Enter Merchant Information

  • Title

    • This is for internal purposes only; it helps you identify the merchant account amongst others in your instance.

  • Username

    • This is where you'll put your live Secret Key

  • Password

    • Not needed any longer.

  • disableEmailReceipt

    • Enable this if you do not want Stripe to send order confirmation emails.

  • createCustomer

    • Enable this if you’d like Konnektive to create a customer record in Stripe.

  • sendProductName

    • Enable this if you are required to send your product names.

  • Enter Limits  

    • Add Monthly Cap so you don't exceed that amount 

    • Discount Rate is the processing fee

    • Reserve Rate - Used for Reserve Report

    • Transaction Fee per transaction

  • Enter Descriptor and Mid #

 2. Select Create Gateway to Save.

 

 3. Enable the Handle card information directly setting inside Stripe's backend.  

  • This will need to be enabled because our tokenizations do not align. Rest assured as Konnektive is PCI Level 1 Certified so your credit card data is secure.  

  • If you process a live transaction without enabling this option you will receive a decline with this message: "Sending credit card numbers directly to Stripe API is generally unsafe"

  • This option can be found inside Stripe's settings. Search for “integration” in the search bar and choose Settings > Integration

  • expand the advanced options and select "Handle card information directly".

  • Check all checkboxes and then choose "I collect payment information securely through a PCI compliant third party vendor" from the dropdown list. Enter “Konnektive CRM” in the input field and then click the "Continue" button.

  • When you are done your settings will look similar to the above image and you will be ready to begin processing successfully through Konnektive!

 

4. Before going live with this gateway, be sure to perform a test transaction with a live card.

  • Having a phone campaign dedicated to testing new gateways and fulfillment houses is best so you do not affect live campaigns before knowing if the Gateway/Fulfillment House is good to go. This will also allow you to set up an offer as an un-shippable and for $1 so you aren’t charging yourself full price and shipping a product when you are only testing the gateway.

  • If this gateway will be used for rebills, be sure to set up a recurring offer with Cycle 2 having at least a $0.50 cent difference to avoid any duplicate transaction declines. After placing the live test order, open that customer profile click into that purchase to “Force Bill NOW” which will simulate a rebill.

    • While you are not testing, you can delete the campaign to remove it from reports. You can always restore a deleted campaign and it will retain the most recent settings.