The Cancellation Report is found under Reports → Customers → Cancellation

This report will show you the cancellation reasons for cancellations within the filtered data you are searching for.

Cancellation Reasons can be created under CRM → Call Centers

Use the Date Range, Date Range Type, and other filters to refine your search.

Date Range Type: Search by the date the order was created, or the date the order was cancelled.

Filter Definitions

Campaign : Filter for orders within a specific Campaign, or multiple campaigns.
Campaign Category : Filter for orders within a specific Campaign Category.
Product : Filter for orders where a specific product was purchased.
User : Filter for orders that were cancelled by a specific user within your account.
Gateway : Filter for orders that were processed against a specific gateway.
Gateway Category : Filter for orders that were processed against a specific gateway category.
Base Currency : Filter for orders that were processed in a specific base currency.
Country : Filter for orders that bought from a specific country.
Affiliate : Filter for orders that came from a specific affiliate.
Call Center : Filter for orders that came from a specific Call Center.

Click the green Search button once you have made your filter selections. Once a search is submitted, scroll down to view the charts and data tables.

The charts provide a visual representation for the amount of each cancellation reason that fits within the filters you’ve selected. You may select to view the chart as a bar graph or a pie chart.

The table at the bottom of the page shows each cancellation reason within the filtered data and it’s total count.

This data can be exported by clicking Export CSV in the top right corner.

Table Header Definitions

Cancel Reason : Reason provided by agent on Cancel Order Action
Total : Number per Cancel Reason