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  • Look for the order in the Order Details Report.

  • Check the Source and Campaign columns to immediately see if right campaign and affiliate were linked to order.

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  • If not, you can look at API logs (Forensics Tab on customer profile -or - Admin→Logs→API tab) to confirm which affiliate ID, campaignId, and productId were sent in your Import Lead and/or Import Order call. If any of these do not match how a pixel is setup, then a pixel will not fire.

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  • Is the pixel content what you/the affiliate expected?

    • Recheck the pixel setup

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Pixel Flowchart

View file
nameTroubleshooting CPA Pixels.pdf