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What you'll need:

  • Campaign name or ID

  • Affiliate name or ID

Step 1.

  • Edit the affiliate’s profile page under CRM→Affiliates

Step 2.

  • Look at the Campaigns tab.

  • Are they in that campaign?

Step 3.

  • Look at the Pixels tab.

  • Do they have a pixel for that campaign?

  • If testing an upsell, do they have a pixel for that specific upsell?

    • Main Offer = any main offer - fires after Import Order

    • Specific Product - fires after Import Upsale w/ that campaign product ID

    • They can have one pixel for the main checkout and one for each upsell

  • Run a quick eye test

    • Commission Type: CPA

    • Pixel Type: must be postback for direct API integrations

    • Content: no typos jump out at you - correct use of tokens

Step 4.

  • Run a test using the Affiliate Test Link.

  • Open the affiliate test link in a new window or tab

  • Note the generated values in the URL tracking string

  • Use the Konnektive test card (0000000000000000 with cvv 100 and any current/future expiration date)

Step 5.

  • Look for the order in the Order Details Report.

  • Check the Source and Campaign columns to immediately see if right campaign and affiliate were linked to order.

  • If not, you can look at API logs (Forensics Tab on customer profile -or - Admin→Logs→API tab) to confirm which affiliate ID, campaignId, and productId were sent in your Import Lead and/or Import Order call. If any of these do not match how a pixel is setup, then a pixel will not fire.

OR

Step 6.

  • Go to the Customer Details page

  • Check the source values (under Other Info)

    • Does the campaign and source values line up with the passed values set for the affiliate and those that you saw created for the tracking string by the test link?

  • If checking a non-test order, is the credit card marked as prepaid?

    • No pixel will fire for orders placed using a prepaid card.

Step 7.

  • Go to the Order Details page.

  • If testing an upsell pixel, check the campaign product IDs

  • Click View Details next to the Pixels label inside the Details panel.

    • If a postback pixel, what is the response?

    • Ask the affiliate what they are seeing on their end and what that response means.

    • Sometimes the affiliate does not allow duplicate pixel tests, and the you will need to ask the affiliate for a new test link.

  • Is the pixel content what you/the affiliate expected?

    • Recheck the pixel setup

Pixel Flowchart

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