The quality assurance tab is used to locate orders that were sent to QA and need to be approved or denied.
There are 4 5 ways orders can be sent to QA: 1)
QA rate set on campaign
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Orders flagged by Fraud Service plugins
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By placing the order on the Order Entry page and selecting ‘External Payment’ rather than entering CC info
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If the Authorization of an Auth Void Trial is successful, but then the smaller cycle 1 shipping fee declines
Orders did not pass address validation from SmartyStreets
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To approve or deny orders in QA Pending status, navigate to Customer → Quality Assurance and use the filters to pull those orders.
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