Within GT Pay ATRI you can create cascade profiles . This is which are used to reattempt a soft declined initial transactions.
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Hard Declines or Insufficient Funds will not cascade. |
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Create Cascade Profile
Inside GT PayATRI, click on the Cascade menu option on the left side of the page. Then click Add Cascade.
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Add a title to the profile, select an algorithm and add an Interval.
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Interval only affects the Weighted algorithm, but still choose an interval if using a different algorithm.
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Please view this article for a description of the different algorithms.
Intelligent is not an option inside the cascade profile.
Add Gateways to Profile
After initially creating the profile, you will be redirected back to the Cascade Profiles page. From here, click on the name of the profile to edit and add gateways.
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Adjust Settings
Please see this article for descriptions on how to configure each algorithm. Intelligent is not an option inside the cascade profile.
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Once your cascade profile is created, configured, and saved - Navigate to your gateway profile inside GT Pay ATRI and set the cascade dropdown selector to the cascade profile.
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You also have the ability to apply a cascade directly to a gateway inside the CRM. This will override any other cascade settings that the gateway is set to follow (via GT Pay ATRI gateway profiles).
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When a cascade occurs, the transaction tables will display multiple transactions from one import order call, and only a single history note on the customer profile will be recorded saying "New order could not be created due to declined transactions." |
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If you see the "New order could not be created due to declined transactions. |
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" message multiple times on the customer history, this means the customer clicked the submit button multiple times. |
