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To approve or deny orders in QA Pending status, navigate to Customer → Quality Assurance and use the filters to pull search for those orders.
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After clicking the orderId on the right side of the table, you will be presented with this screen to either approve or deny.
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Any order that goes to QA will have only ran an authorization to the gateway. Approving the order in QA will capture the authorized payment, where Declining the order will void the authorized payment.
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If you are constantly running orders with ‘External Payment’ (Order Entry) or with ‘Prepaid’ as the paySource on Import Order, you can optionally choose to Skip QA for these orders .
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in your CRM Account settings:
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