Quality Assurance

Owned by Developer Support (Unlicensed)
Last updated: Jul 21, 2023 by Tyler Martorano
2 min read

The quality assurance tab is used to locate orders that were sent to QA and need to be approved or denied.

There are 7 ways orders can be sent to QA:

  1. QA rate set on campaign

  2. Orders flagged by Fraud Service plugins

  3. By placing the order on the Order Entry page and selecting ‘External Payment’ rather than entering CC info

  4. By using the ‘Prepaid’ paySource on Import Order API

  5. If the Authorization of an Auth Void Trial is successful, but then the smaller cycle 1 shipping fee declines

  6. Orders did not pass address validation from SmartyStreets (Response Code: N)

  7. If the order was placed using GooglePay, but one of the upsells did not pass the GooglePay Token

To approve or deny orders in QA Pending status, navigate to Customer → Quality Assurance and use the filters to search for those orders.

 

After clicking the orderId on the right side of the table, you will be presented with this screen to either approve or deny.

Any order that goes to QA will have only ran an authorization to the gateway. Approving the order in QA will capture the authorized payment, where Declining the order will void the authorized payment.

If you are constantly running orders with ‘External Payment’ (Order Entry) or with ‘Prepaid’ as the paySource on Import Order, you can optionally choose to Skip QA for these orders in your CRM Account settings: