Within ATRI you can create cascade profiles which are used to reattempt soft declined initial transactions.
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Hard Declines or Insufficient Funds will not cascade. |
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Create Cascade Profile
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Interval only affects the Weighted algorithm, but still choose an interval if using a different algorithm.
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Please view this article for a description of the different algorithms.
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Adjust Settings
Please see this article for descriptions on how to configure each algorithm. Intelligent is not an option inside the cascade profile.
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You also have the ability to apply a cascade directly to a gateway inside the CRM. This will override any other cascade settings that the gateway is set to follow (via ATRI gateway profiles).
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When a cascade occurs, the transaction tables will display multiple transactions from one import order call, and only a single history note on the customer profile will be recorded saying "New order could not be created due to declined transactions." |
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If you see the "New order could not be created due to declined transactions." message multiple times on the customer history, this means the customer clicked the submit button multiple times. |
