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Use the Cancellation Window to complete the Cancellation of Subscription.
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Reason: Choose the cancellation reason.
Full refund of last billing: Check the box to provide a full refund.
Schedule for:
NOW - Customer will be cancelled immediately.
Next Successful Billing - After the next successful billing cycle their Subscription will automatically cancel.
Prior To Next Scheduled Billing - Will cancel the subscription instead of processing the transaction.
Specific Date - Choose the specific date they want to cancel.
*Subscription will remain active, but no recurring billings will process if using this option unless "Continue Billing until cancellation" is checked.
Note: "Continue billing until cancellation" This checkbox will always be checked by default.
Agent Note: Agent can enter any cancellation details in this box. The notes about the cancellation will be logged.
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