The Cancel Order button can be used to cancel the fulfillment and refund the transaction with a single action.
To cancel an order, first locate the customer’s order record.
On the customer’s profile, select the OrderId from the Orders Section:
On the Order Summary page, select Cancel Order:
Choose Cancel Reason
Choose the product(s) from the order you want to cancel
Choose if you would like to apply a full refund
Choose if you would like to cancel after the NEXT bill cycle