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Visa Rapid Dispute Resolution (RDR) involves refunding a consumer prior to chargeback. The refund occurs outside of CheckoutChamp.

This article explains how to refund the transaction in CheckoutChamp. The article assumes you (or a third party) are aware the RDR has been issued.

The refund will not be sent to the gateway if these instructions are followed. This is the desired result. Most gateways will accept the refund even though RDR has already given a refund. It is imperative that users be properly trained on RDR procedures to prevent this.

Go to CRM > Call Centers. Scroll down to the Refund Reasons panel. Press the green + button on the far right. Add RDR as a reason.

Set the RDR manually

  1. Find the customer in CRM

  2. Find the transaction which to refund

  3. On the transaction Actions, choose Refund

  4. Choose RDR for the reason

  5. Check the Refunded Externally box

  6. Press Refund button

Set the RDR via API

  1. Review the Refund Transaction API here

  2. Create an API user with access to the Refund Transactions endpoint. Be sure to whitelist as needed.

  3. Call the Refund Transactions API with

    1. transactionId

    2. refundReason=RDR

    3. externalRefund=1

    4. fullRefund = 1

    5. loginId = API user username

    6. password = API user password

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