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You can find the Cancellation Report under Reports|Customers|Cancellation:


Date Range Type: Search by Cancel Date or Date Created This report will show you the amount of cancellations you have as well as well as the reason why:

  • You can choose a default date range or create a custom date range

You can also search by Campaign, Products, Mid, Affiliate, or Call Center:



Cancellation Reasons: The reason that was chosen on why a customer wanted to cancel.

This data can be exported by clicking Export CSV in the top right corner.

Cancellation Report Details

  • Cancel Reason:Reason provided by agent on Cancel Order Action
  • Total:Number per Cancel Reason
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