Page Comparison

The information below highlights the new Fulfillment Status Flow Statuses for any fulfillment created in Konnektive.  A new status of Pending Shipment has been added to bring more accuracy with our fulfillment status types. Everything will work as normal besides the introduction of this new status.Hold - The amount of orders that have

Hold - Order has been placed but has not been sent to the fulfillment house yet.
Pending - The amount of orders Orders that have been received by fulfillmentsuccessfully sent to the fulfillment house.
Pending Shipment* - A tracking number for the package has been assigned to the package synced from the fulfillment house and is ready to be picked up by the carrier
Shipped - The amount of orders Orders that have been shipped.
Delivered - The customer has received the orderOrders that have been delivered.
Cancelled - The order was Orders that have been canceled.
RMA Pending - Fulfillment is waiting to receive the returned merchandise.
Returned - The order was successfully returned to fulfillment.
Failed - The order Failed failed to go to reach the fulfillment house.

Recycled: Auto attempt to resend a Failed fulfillment one time. When the fulfillment fails it will automatically be placed in the Recycled status for that sole reattempt. If failed again record will return to a Failed status. 

*With the CarrierAPI enabled - Rather than marking a Fulfillment as Shipped once a tracking number has been assigned, we are hitting reaching out to USPS, UPS, and FedEx carrier services to get real time tracking information for each of your fulfillment. Until we receive information from one of the above carriers that a package has shipped, the fulfillment will remain in Pending Shipment.

In addition, once we know that a fulfillment has been delivered to your customer, we will mark that fulfillment as Delivered in Konnektive and updating the delivered date to when we received that information form the postal carrier.