The information below highlights the new Fulfillment Status Flow for any fulfillment created in Konnektive. A new status of Pending Shipment has been added to bring more accuracy with our fulfillment status types. Everything will work as normal besides the introduction of this new status.
Hold - The amount of orders that have not been sent to the fulfillment house.
Pending - The amount of orders that have been received by fulfillment.
Pending Shipment - A tracking number has been assigned to the package and is ready to be picked up by the carrier
Shipped - The amount of orders that have been shipped.
Delivered - The customer has received the order.
Cancelled - The order was canceled.
RMA Pending - Fulfillment is waiting to receive the returned merchandise.
Returned - The order was successfully returned to fulfillment.
Failed - The order Failed to go to fulfillment.
Recycled: Auto attempt to resend a Failed fulfillment one time. When the fulfillment fails it will automatically be placed in the Recycled status for that sole reattempt. If failed again record will return to a Failed status.
Rather than marking a Fulfillment as Shipped once a tracking number has been assigned, we are hitting USPS, UPS, and FedEx carrier services to get real time tracking information for each of your fulfillment. Until we receive information from one of the above carriers that a package has shipped, the fulfillment will remain in Pending Shipment.
In addition, once we know that a fulfillment has been delivered to your customer, we will mark that fulfillment as Delivered in Konnektive and updating the delivered date to when we received that information form the postal carrier.