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Follow this documentation to test your fulfillment plugin through your Order Entry page.

Fulfillment Statuses:
Hold: Order placed and in queue to be sent out to the fulfillment plugin (task runs once an hour).
Pending: Order was successfully sent to the fulfillment plugin.
Pending Shipment: CRM received Tracking number from the fulfillment plugin and is in queue to check carrier status.
Shipped: Order has a been shipped, according to the carrier.
Delivered: Order has been delivered, according to the carrier.
Failed: The order was rejected by the fulfillment plugin. See our Fulfillment FAQ documentation for resolutions.

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Fulfillment Plugin Exceptions

Info

Most of our fulfillment integrations utilize the fulfillment software’s API to send and retrieve fulfillment information automatically.

There are, however, some fulfillment houses who operate in an opposite fashion. They integrate to Konnektive’s API to pull orders and push updates from their end. These fulfillment houses include:

ShipWorks
ShipMonk

If you are using one of the fulfillment houses listed above, you will need to create an API user for the fulfillment house and instruct them to use our Order Query API to pull the orders and the Update Fulfillment API to pass back fulfillment updates.

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