RDR

Owned by Tom Knuth
Last updated: Aug 09, 2023 by Tyler Martorano
1 min read

Visa Rapid Dispute Resolution (RDR) involves refunding a consumer prior to chargeback. The refund occurs outside of CheckoutChamp.

This article explains how to refund the transaction in CheckoutChamp. The article assumes you (or a third party) are aware the RDR has been issued.

The refund will not be sent to the gateway if these instructions are followed. This is the desired result. Most gateways will accept the refund even though RDR has already given a refund. It is imperative that users be properly trained on RDR procedures to prevent this.

Add RDR as a Refund Reason

Go to CRM → Call Centers and scroll down to the Refund Reasons panel.

Press the green + button on the far right and add RDR as a reason.

Add RDR Fees into Gateway configuration

Go to Gateways → Gateway List and edit your gateways to add the RDR Fee.

Mark transactions as RDR

Set the RDR manually

  1. Find the customer in CRM

  2. Find the transaction which to refund

  3. On the transaction Actions, choose Refund

  4. Choose RDR for the reason

  5. Check the Refunded Externally box

  6. Press Refund button

Set the RDR via API

  1. Review the Refund Transaction API here

  2. Create an API user with access to the Refund Transactions endpoint. Be sure to whitelist as needed.

  3. Call the Refund Transactions API with

    1. transactionId

    2. refundReason=RDR

    3. externalRefund=1

    4. fullRefund = 1

    5. loginId = API user username

    6. password = API user password

 

Reporting

If the steps above are followed properly, the Refund Details Report will display the RDR transactions. These transactions will be displayed as Externally Refunded and you will see RDR in the Refund Reason column.

Additionally, the RDR Fee is calculated as an expense on your Transaction Summary report.