FlexFactor

FlexFactor is for decline salvage only. Do not place a FlexFactor gateway on a campaign product or in ATRI profiles.

FlexFactor is available on Recycle Billing and when retrying initial declines. Initial declines must be for one-time products only.

STEP 1

Go to Gateways > Gateway Integrations. Select FlexFactor. Press the green +Activate button.

STEP 2

Obtain AppKey, AppSecret, MID, SiteId, and Environmentkey from FlexFactor. Enter them here.

Choose to enter expiryDays. This is how long to retry the sale at FlexFactor. Default is 6. Maximum is 21.

STEP 3

Go to CRM > Gateways > Recycle Billing

Select FlexFactor as the Gateway for Re-Attempts 4-6 or 7-9

STEP 4

Choose FlexFactor when retrying initial declines on the Order Details Report. Any orders with recurring products will be skipped (a successful attempt by FlexFactor will leave no information to successfully rebill the subscription in CRM).

STEP 5

Orders sent to FlexFactor are automatically retried by FlexFactor . The result from FlexFactor is communicated back to CRM.

Type of order	Result	Action

Type of order	Result	Action
New Sale	Success	Order is Complete and fulfillments are processed
New Sale	Failure	Order is Declined
Recurring	Success	Move subscription to the next billing cycle. Fulfillments are processed. Subscription reverts to the previous declined gateway for next scheduled billing.
Recurring	Failure	Subscription is Recycle Failed