Chargeback Details

The Chargeback Details Report is found under Reports → Payments → Chargeback Details

This report is designed to show the individual chargebacks that have occurred within your CRM.

 

Use the Date Range and Filter selections to refine your search.

  • Date Range Type :

    • Chargeback Date : Filter for chargebacks where the chargeback date is within the selected dates.

    • Transaction Date : Filter for chargebacks where the transaction took place within the selected dates. (This is not always the original order date)

    • Order Date : Filter for chargebacks where the order took place within the selected dates.

  • Date Range : Choose either the defaulted date ranges or your own specific dates.

  • Campaign : Filter for chargebacks within a specific campaign.

  • Campaign Category : Filter for chargebacks within a specific campaign category.

  • Product : Filter for chargebacks where a specific base product was purchased.

  • Affiliate : Filter for chargebacks associated with a specific affiliate.

  • Call Center : Filter for chargebacks associated with a specific call center.

  • Agent : Filter for chargebacks associated with a specific agent.

  • Base Currency : Filter for chargebacks that ran in a specific currency.

  • Country : Filter for chargebacks from customers in a specific country.

  • Gateway : Filter for chargebacks that ran against a specific gateway.

  • Gateway Category : Filter for chargebacks that ran against a specific gateway category.

  • Card Type : Filter for chargebacks where a specific card type was used

  • 3D Secure :  Filter for chargebacks that are Protected or Not Protected.

Click the green Search button once you have made your filter selections. Once a search is submitted, scroll down to view the charts and data tables.

The charts provide a visual representation for the Chargeback Reason Codes being displayed on the table below. You may select to view the chart as a bar graph or pie chart.

 

The table at the bottom of the page shows the details of the filtered transactions:


Chargeback Details Table Header Definitions

  • Txn Date : Origin date of transaction to be charged back

  • Campaign : Title of campaign for the Chargeback

  • Customer : Name of Customer for the chargeback

  • Order : Order number for chargeback

  • C B Date : Date of the chargeback

  • Amount : Amount of the chargeback

  • Note : Notes made by agent during chargeback

  • Reason Code : Code provided by agent during chargeback

  • Type : Card Type for chargeback

  • Bin : First six digits of card number

  • Last4 : Last 4 digits of card number

  • P P : Boolean Prepaid status

  • Debit : Boolean Debit Status

  • Bank: Name of Card Issuing Bank

  • Source: Name of Affiliate