Order Statuses

Owned by Tyler Martorano
Last updated: Jul 25, 2023
1 min read

Below you will find a description of all of the CheckoutChamp order statuses.

Purchase Status and Order Status are separate. Order status is the status of the individual order, where the purchase status is the status of a recurring purchase.

 

Partial : The customer started filling out their information, but never submitted the order.

Pending : The customer submitted the order, but the order was sent to Quality Assurance for approval. Order will move to Complete if approved, or Declined if denied.

Complete : The order was successful

Declined : The order attempt was declined

Refunded : The order was successful, but refunded

Cancelled : The order was successful, but is now cancelled

COD Pending : The order was successful and is waiting for Cash On Delivery to be marked.

 

The All Sales filter on Order Details will search for orders in Pending, Complete, Refunded, and Cancelled statuses.