Optimal Alerts

Owned by Tom Knuth
Last updated: Jan 11, 2024
2 min read

Go to Admin > Plugins > Chargeback Management. Click on the Optimal Alerts tile. Click + Activate.

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Enter the apiKey from Optimal Alerts.

Choose to automatically refund and/or blacklist when an alert is received. The automatic refund is a full refund. The automatic blacklist will blacklist email, phone, IP address, and billing address. It will also cancel all active subscriptions for the customer.

 

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Edit the plugin. Copy the Event URL. Enter that value at Optimal Alerts for the prevention.match event.

 

Alerts are received and a proper attempt is made to match the alert to a successful transaction. The evaluation is not perfect. Matching is done with card bin, card last 4 digits, arn (if provided from the gateway at the time of the transaction), date, and amount.

Refunds are automatically sent back to Optimal Alerts with the refund status.