Key Performance Indicators - KPIs
Order Details -
Partials - Customers who did not complete checkout
Initial Declines - Customers who declined upon checkout
New Sales - Number of completed orders
New Sales Amount - Total value of all new customers, including upsells
New Upsell Amount - Total value of all new upsells
Net New Sale Revenue - New Sales Amount - Refund Amount
Recurring Sales - Number of recurring sales
Recurring Refund Amount - Total value of recurring orders that were refunded
Recurring Declines Rate - Rate of rebill attempts that declined
Conversion Rate - New Sales/(Partials+Initial Declines+New Sales)
Initial Declines Rate - Initial Declines/(New Sales+Initial Declines)
New Sales Approval Rate - New Sales/(New Sales+Initial Declines)
New Upsells - Number of purchased upsells
Refund Amount - Total value of new sales that were refunded
Average Order Value - New Sales amount/New Sales
Recurring Sales Amount - Total value of all recurring orders
Net Recurring Revenue - Recurring Sales Amount-Recurring Refund Amount
Chargeback Rate - Number of Chargebacks/Number of Approved Orders
Includes an up/down arrow comparison to the previous period.
Retention -
Initial Purchases - Number of approved initial purchases
In-Trial Cancel Rate - Percent of purchases cancelled before the first rebill
Cycle 2 Retention Rate - Cycle 2 Approvals/Initial Purchases
Cycle 3 Retention Rate - Cycle 3 Approvals/Initial Purchases
Average CLTV - Net Rev from all cycles/Initial Orders
Initial Orders - Number of approved initial orders
Cycle 2 Approval Rate - Cycle 2 Approvals/Cycle 2 Attempts
Cycle 3 Approval Rate - Cycle 3 Approvals/Cycle 3 Attempts
Cycle 3 rebill rate - Cycle 3 Approvals/Cycle 2 Approvals
Gross Revenue - Gross Revenue from all cycles
Net Revenue - Net Rev from all cycles = Gross Rev-Chargebacks-Refunds-Expenses-Commissions
Includes an up/down arrow comparison to the previous period.